1. Definitions

   Unless otherwise specified words shall have the meanings as defined herein below:

   • “SuGanta”: Refers to the company providing the services through SuGanta’s platform, including the website, mobile applications, and other tools.
   • “User”: Refers to any individual or entity using SuGanta’s platform, including property owners, developers, brokers, agents, and buyers or renters.
   • “Platform”: Refers to SuGanta’s website, mobile applications, and other related digital services.
   • SuGanta Reality LLP is defined as the internet website of the company at www.SuGanta.com.
   • “Services”: Includes all functionalities, listings, advertisements, marketing campaigns, and resources offered through SuGanta.
2. Submission and Administration of Listings/Advertisements

   By submitting a property listing or advertisement on SuGanta, users represent that all information provided is accurate, current, and complete. SuGanta reserves the right to review, modify, reject, or remove any listings or advertisements that do not comply with the platform’s standards. Property owners and agents are responsible for maintaining the accuracy of their listings and updating them regularly.

   • Payment Terms: For paid listings and advertisements, payment must be made in full and in advance according to the service plan selected. SuGanta offers various subscription and advertising plans, and users are responsible for selecting the appropriate plan based on their needs. Failure to make timely payments may result in the removal or suspension of the listings or advertisements without prior notice.
   • Refund in Failed Transactions : In case of a failed transaction due to technical issues or errors, users are entitled to a full refund after verification. SuGanta will process the refund within 7-10 business days upon confirmation of the failed transaction. However, SuGanta reserves the right to investigate the circumstances of the failed transaction before issuing the refund.
3. CPL Marketing Campaigns with Developers and Agents/Brokers

   SuGanta may engage in CPL (Cost Per Lead) marketing campaigns in partnership with developers, agents, and brokers. These campaigns are designed to generate leads for property listings. All parties participating in CPL campaigns must comply with the specific terms agreed upon in separate contracts. SuGanta will manage and track the campaigns, ensuring transparency and compliance with applicable laws.

4. Video Community Guidelines

   Users may upload videos related to their property listings on SuGanta. However, all video content must adhere to SuGanta’s community guidelines. Offensive, misleading, or inappropriate content is strictly prohibited. Videos must accurately represent the properties or services being advertised. SuGanta reserves the right to remove any videos that violate these guidelines and may suspend or terminate accounts for repeated violations.

5. Use of Information

   SuGanta collects, stores, and uses the information provided by users in accordance with its Privacy Policy. By using the platform, you consent to the collection and use of your information for the purposes of providing services, improving user experience, and enhancing platform functionality. Users are responsible for ensuring the accuracy and completeness of the information they provide. SuGanta may share information with third parties as necessary for service delivery, but only in accordance with the Privacy Policy.

6. Intellectual Property Rights

   All content available on SuGanta’s platform, including text, images, videos, graphics, and software, is the intellectual property of SuGanta or its licensors. Users may not reproduce, distribute, modify, or exploit any content from SuGanta without express written permission. Property owners and agents grant SuGanta a non-exclusive license to use their content for promotional and marketing purposes on the platform.

7. Restrictions/Prohibitions

   Users are strictly prohibited from engaging in the following activities on SuGanta:

   • Providing false or misleading information in listings or advertisements.
   • Uploading malicious code, viruses, or any content that could harm the platform or its users.
   • Engaging in illegal activities through the platform, including fraudulent transactions or spamming.
   • Misusing SuGanta’s services for unauthorized marketing or soliciting purposes.
8. Links to Third-Party Websites

   SuGanta’s platform may include links to third-party websites for the convenience of users. However, SuGanta is not responsible for the content, accuracy, or reliability of such third-party websites. Users access these websites at their own risk, and SuGanta's Terms do not apply to the external sites. SuGanta does not endorse or assume any responsibility for third-party content, products, or services.

9. Disclaimer and Warranties

   SuGanta’s platform and services are provided on an "as-is" and "as-available" basis. We make no representations or warranties, express or implied, regarding the functionality, availability, or accuracy of the services provided. SuGanta does not warrant that the platform will be error-free or that access to the services will be uninterrupted. Users acknowledge that the use of SuGanta’s services is at their own risk.
   The information provided on SuGanta is for general informational purposes only. While we strive to ensure the accuracy and completeness of the content on our platform, SuGanta makes no warranties, express or implied, regarding the reliability, accuracy, or availability of the information, services, or properties listed. Users access and use the platform at their own risk. SuGanta disclaims any responsibility for errors, omissions, or any consequences arising from the use of the platform. We recommend users independently verify the details of properties and services before making any decisions.

10. Limitation of Liability

    SuGanta will not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the platform. This includes, but is not limited to, damages resulting from errors, service interruptions, or technical issues. SuGanta's total liability for any claims arising from the use of the platform will be limited to the amount paid by the user for the services in question.

11. Termination

    SuGanta reserves the right to terminate or suspend any user’s account at any time if they are found to be in violation of these Terms or engage in activities that harm SuGanta or its users. Upon termination, users will lose access to all services, and SuGanta will not be responsible for any loss of data or income. Users may terminate their accounts by providing written notice to SuGanta, but they remain responsible for any fees or obligations accrued before termination.

12. Indemnification

    Users agree to indemnify and hold SuGanta and its affiliates harmless from any claims, damages, liabilities, or expenses (including legal fees) arising from their use of the platform, violation of these Terms, or infringement of any rights of a third party. SuGanta reserves the right to assume the exclusive defense of any claim for which users must indemnify SuGanta.

13. Privacy Policy

    SuGanta is committed to protecting your privacy. We collect and use personal data in accordance with our Privacy Policy, which outlines the types of information we collect, how we use it, and how we protect it. By using SuGanta’s platform, users agree to the terms of the Privacy Policy and consent to the collection and use of their personal information.

    • Terms of Use for Users: All users must comply with SuGanta’s guidelines for using the platform. Misuse of the platform, such as providing inaccurate information, using it for fraudulent purposes, or violating community guidelines, may result in account suspension or termination. Users are also responsible for ensuring that their use of the platform complies with all applicable laws.
    • Terms of Conditions Specific for Dealers/Builders/Banks/Payment Gateways: Dealers, builders, banks, and payment gateways using SuGanta’s platform are subject to additional terms and agreements. These agreements govern their use of the platform for promoting properties, conducting financial transactions, and processing payments. SuGanta requires these entities to comply with legal and regulatory standards related to real estate transactions and financial services.
14. Arbitration

    In the event of a dispute arising from or relating to these Terms, the parties agree to resolve the matter through binding arbitration. Arbitration will be conducted in accordance with the rules of the arbitration body in [Jurisdiction], and the decision of the arbitrator will be final and binding on all parties. Each party will bear its own costs unless otherwise decided by the arbitrator.

15. Severability of Provisions

    If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. Any invalid or unenforceable provision will be replaced with terms that closely reflect the original intent of the parties while being legally enforceable.

16. Waiver

    Failure by SuGanta to enforce any provision of these Terms does not constitute a waiver of that provision or the right to enforce it in the future. Any waiver of a provision must be in writing and signed by an authorized representative of SuGanta.

17. Governing Law

    These Terms are governed by and construed in accordance with the laws of [Jurisdiction]. Users agree to submit to the exclusive jurisdiction of the courts in [Jurisdiction] for any disputes arising out of or related to the use of the platform or these Terms.

18. Jurisdiction

    Any legal action or proceeding arising from these Terms must be brought in the courts located in [Jurisdiction], and users consent to the exclusive jurisdiction of these courts.

19. Grievances

    SuGanta is committed to addressing any grievances or concerns users may have regarding the platform or services. If you have a grievance, please contact our customer support or use the grievance redressal process provided on the platform. We will respond to your concerns within 7-10 business days and work towards a resolution.

20. Amendment

    Amendment SuGanta reserves the right to modify, amend, or update these Terms at any time without prior notice. Any changes to the Terms will be posted on this page, and users are encouraged to review them regularly. Continued use of the platform after the changes are posted constitutes acceptance of the updated Terms. If a user does not agree to the updated Terms, they should discontinue using the platform immediately.

These Terms and Conditions govern your relationship with SuGanta, ensuring a safe and efficient platform for all users. For any questions or further clarifications, please contact our customer support team. Thank you for choosing SuGanta for your real estate needs. For more details visit our website www.suganta.com or call us at 9311663434.