Frequently asked questions

SuGanta is a place where students can find tutors online for just about any subject or grade. Students (or their parents) make a profile, say what they need help with and when they are free, and then look for tutors who fit. All of our tutors have been checked out and are good at what they do. Once you find someone you like, you can book lessons right on our site. Lessons happen in a virtual classroom with video, sound, a whiteboard, and ways to share files and chat. It is like having a tutor right in your house, but easier.

Go to the SuGanta website and sign up with your email, Google account, or phone number. We need to check your info to make sure it is real. You will also fill out a profile telling us about your classes and when you want to study. Tutors have to apply and be checked out too. If they pass, they make a profile showing what they are good at, how they teach, and how much they charge. A good profile helps us match students and tutors.

Our search lets you find tutors by subject, skills, price, ratings, and when they are available. Tutor profiles tell you about their background, teaching experience, and what other students think. If you are not sure, send the tutor a message before you book. Some tutors even offer free trials. Looking at profiles and chatting first helps you find the right teacher for you.

Found a tutor you like? Click "Book a Lesson" on their profile. Pick a date, time, and how long you want the lesson to be. Pay right on the site with a credit card, debit card, or PayPal. Once you pay, you will get an email with all the details and a link to the lesson. You can switch or cancel lessons if needed, but check our rules first. Keep your lesson info handy and be ready to learn.

We take credit cards, debit cards, PayPal, and some other local payment options. You pay when you book a lesson to confirm your spot. Tutors get paid after the lesson is done. Want a refund? Cancel at least 24 hours before the lesson. If you cancel late or do not show up, you might not get all your money back. If the tutor does not show up, you get a full refund or a free reschedule. Always pay and cancel through our site to stay safe.

Our lessons happen in a virtual classroom in your web browser (computer, tablet, or phone). You need a webcam, microphone, and speakers or headphones, plus a good internet connection. The classroom has video, a whiteboard, file sharing, and chat. Test everything before your lesson so you do not have tech problems. We have guides and support if you need help during a lesson.

We take the safety of students and tutors seriously. We use security to keep your data safe. We check tutors before they can join. We ask everyone to talk only on our site. Do not share your contact info or pay outside of SuGanta. Parents should watch young students during lessons and use our recording and reporting tools to keep everyone safe.

Yes. You can book lessons in as many subjects as you want and with different tutors. Mix and match to make your own study plan. Different tutors have different skills, which can help you learn better. It is all easy to manage in your SuGanta account.

We have a messaging tool just for students and tutors. You can discuss what you want to learn, share files, and give feedback. It keeps everything in one place and makes it easy to stay in touch. Please do not chat on social media until you trust the tutor. It is safer to keep everything on SuGanta.

We know things come up. Let us know at least 24 hours before the lesson, and you can cancel or reschedule without a fee. If it is less than 24 hours, you might have to pay part or all of the lesson fee. If you do not show up, you will usually be charged the full price. Cancel or reschedule on our site so we can keep track of everything.

Yes. Get the SuGanta app for iOS or Android to access your lessons, schedule, messages, and classroom from your phone. It has everything you need to book lessons, pay, and study on the go. Notifications keep you updated.

We offer email support, live chat, phone (if available), and a help ticket system. Our team can help with tech problems, your account, questions about tutoring, payments, and safety. If something goes wrong during a lesson, we will help you right away.