SuGanta isn't just a website. It's a place where students, parents and tutors team up for great learning. These rules keep things safe, friendly and helpful, so everyone has a good time learning. They set out what we expect from everyone in the SuGanta family to keep the community trustworthy, inclusive and sound.
1Our goal: a great community
At SuGanta, learning works best when everyone is kind, understanding and works together. Our site is all about connecting tutors who love teaching with students who want to learn, in a safe and fair way.
Be nice, talk openly and help each other out to make this a great place to learn. We want everyone to feel welcome here, no matter what. These rules set out how things should be.
2How to be a great member of SuGanta
Being positive is huge for a strong community. We want everyone to be respectful and professional. That means being patient, listening closely and saying what you mean clearly. Tutors, please come prepared, be on time and support your students. Adjust your teaching to fit what each student needs.
Students and parents, let your tutors know what you're trying to achieve. Respect the schedule, and be ready to learn.
Working together matters. Share what you know, ask good questions and give honest feedback. Skip the mean stuff. Celebrate wins and help each other through hard times. It makes us stronger and helps everyone learn better.
3What's not allowed
Some things are never okay, to keep our community safe and sound. Don't bully, hate or threaten anyone. No bad language or mean behaviour. That includes picking on people because of their race, religion, gender or anything else.
No spam or sales pitches. No sharing offensive content. Offensive language, bullying or trolling ruins learning for everyone, so we will take action.
Don't share personal contact info or pay outside the SuGanta site. It's risky and weakens our safety measures. Lying about who you are or what you can do is a major trust issue and can get you removed for good.
4Keep communication respectful
Talk to each other in a respectful, clear and professional way. Tutors, be kind and guide your students. If something's not clear, sort it out fast. Students and parents, say what you want to learn, and respect what the tutor knows.
Keep all talks inside our messaging system. It keeps things safe, helps us sort out any problems and protects everyone. Be clear, set limits and build trust.
If you disagree, sort it out calmly and politely.
5Respect content and ideas
Respect copyright laws and ideas. Tutors, use your own material or material you have the right to use. Give credit where it's due. Students, don't ask for or share copied work.
Don't take someone else's work. Share helpful material responsibly and respect other people's creations.
6How we keep an eye on things
We use tools and people to make sure everyone follows the rules. If you break the rules, you might get a warning, suspension or ban. If something's not okay, we'll remove it fast.
We try to be fair and let you appeal if you think we made a mistake. Report anything suspicious or wrong through the site or to our Support Team. Keeping these rules in place keeps our site safe and helps everyone.
7How to report problems
You can report problems like bullying, rule-breaking or tech issues. We take every report seriously and keep it private to protect everyone.
Our Support Team looks into things quickly and tries to sort them out. We want everyone to feel heard and will take action if needed. Clear records of messages help us fix problems and keep trust high.
8Your privacy matters
Don't share or ask for personal info that's not needed for tutoring. We protect your data with security measures and follow data protection rules.
Never share your login details. Use strong passwords and change them often. Protecting your info is everyone's job and keeps the site safe. We keep checking our data and teaching users to stay safe.
9Help the community thrive
Do more than just tutoring. Join discussions, share learning tips and help new people. Sharing knowledge makes us all better.
Tutors can help others or join projects to make SuGanta even better. Students and parents can give feedback to improve things for everyone. When the community helps itself grow, we all get better.
10Use the site responsibly
Use our features responsibly. Book and pay through the site for safety and support.
Report any problems you find and help our tech team fix them. Keep your profile and calendar updated so scheduling goes smoothly. Everyone has a better time when you're a responsible member of SuGanta.
Important: staying safe together
SuGanta wants everyone to feel safe, respected and included. We all have to do our part and follow the rules. To keep yourself and others safe, talk, pay and book only through our official site. If you do things off-site, you might not get refunds, support or help if there is a problem. You could even get suspended.
Check tutor profiles before booking. Read their qualifications and past feedback. Be professional and report anything that worries you to our Support Team. If you stick to these rules, you're helping us make SuGanta a great place to learn.
Thanks for being careful, respectful and working with us. It's how we make SuGanta a safe and effective way for everyone to learn.
Something worries you, or have a question? Our support team is here to help.
Contact support