Welcome to the SuGanta Help Center

Before beginning lessons, students and parents should sign up on the SuGanta website with an email address, Google account, or phone number. Once registered, complete your profile with your grade level, subjects of interest and preferred schedule, then verify your email or phone to activate your account. Tutors can apply by selecting Become a Tutor on the homepage and filling in their educational qualifications, subjects they teach, availability and hourly rates. They should also upload supporting documents or certificates, add a professional profile photo and write a short bio about their skills. After the application is submitted, the SuGanta team reviews it. Once approved, tutors can begin accepting bookings.

The search and filters let students find tutors by subject, such as Maths, Science, English or foreign languages. You can narrow results by qualifications, ratings, price range and availability. Each tutor profile shows their teaching style, experience and reviews from past students. To make sure it is the right fit, students can also message tutors before booking to ask any questions.

Booking is simple. After finding a suitable tutor, open the tutor's profile, click Book a Lesson, choose the date, time and lesson length, and pay through the secure payment gateway. A confirmation message and a calendar invite with the full session details are sent after payment. Many tutors offer free trial sessions for new students, marked with a "Trial Available" tag on their profiles.

SuGanta provides a built-in virtual classroom with video calls, an interactive whiteboard for writing or drawing together, document sharing for study materials and live chat. To join a lesson, students or tutors go to the My Lessons section in their dashboard and click the upcoming session link. Test your internet connection, webcam and microphone before you start for a smooth session.

All payments go through a secure online system. Students pay for lessons in advance using credit or debit cards, PayPal or other supported methods. Tutors receive their earnings in their bank account or preferred payout method once the lesson is marked complete and verified. Students who cancel with at least 24 hours' notice get a full refund. Late cancellations or no-shows may be charged in part or in full.

The built-in messaging lets tutors and students talk safely on the platform. They can discuss lesson needs, share study materials and follow up after sessions for feedback. For safety and proper records, we strongly recommend keeping all communication on the platform.

Tutors are expected to be on time, come prepared with lesson plans and materials, and keep a respectful, professional tone in all messages. They should keep their availability calendars up to date and avoid sharing personal contact details outside the platform before verification. Breaking these policies can lead to suspension.

Students should join lessons on time, take part respectfully, and clearly state their study needs before booking. They should avoid sharing sensitive personal information and complete any homework or assignments given. Being prepared and focused helps you get the most from each session.

If something goes wrong during a lesson, check your browser permissions for audio and video, then restart your camera or microphone if needed. On a slow connection, use a wired connection or move closer to the Wi-Fi router. If the platform does not load, clear the browser cache, update your browser or try another one. For recorded sessions, make sure storage permissions are on. If the problem continues, contact the SuGanta support team.

SuGanta checks tutor identities and runs background checks where applicable. Lessons are encrypted and sometimes recorded for quality and security. The platform follows data privacy laws to protect the personal information of all users.